Department: Safeguarding Department

Hours of Work: Variable Hours (you will need to be available for Men’s and Women’s First Team home matches, working an average of 5 hours per shift and other events at Villa Park which will include evenings and weekends)

Contract Type: Permanent

Salary: £13.63 per hour

Location: Villa Park

Closing Date: Sunday 30 November 2025

1. The Department

Our Safeguarding Department are committed to creating a safe environment for all who engage with the Club. We are committed to creating a culture where safeguarding is widely understood and embedded throughout the Club. We provide effective leadership and management, ensuring compliance with Premier League rules and government legislation, whilst maintaining key stakeholder relationships internally and externally.

2. The Role

We have an exciting opportunity for a Matchday Welfare Support Officer to join the Safeguarding Team who provide support at Villa Park on a matchday and other events.

In this role, no two days will be the same, you will be the first point of contact and respond to any safeguarding and welfare incidents within your designated location and resolve immediately wherever possible and escalating where needed. You will be a vital part of our Matchday teams, attending briefs and debrief and ensuring that real-time, accurate updates are provided to the control room and that thorough incident reports are completed post event. This is a real opportunity to directly support and enhance the wellbeing and trust of our fans and guests at Villa Park – making a lasting impact and creating the best possible experience.

For further information about the Role, please see the Role Profile.

3. The Person

You will need to be at least 18 years old (due to Safeguarding requirements) with a strong understanding of safeguarding and welfare. You will need to be able to deliver professional and exceptional customer service whilst solving problems and remaining calm under pressure. You will meet a wide range of people in this role so you will need fantastic interpersonal skills with the ability to build relationships with different audiences with clear, concise and accurate communication skills. Experience of working in a similar role in a sporting stadium is desirable.

This is a matchday role so you will need to be available to work flexibly, including our Men’s and Women’s home matches and any other events at Villa Park which will include evenings and weekends.

4. Why join us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us! See our Staff Benefits booklet to find out more.

As part of your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC - Safeguarding