Responsibilities:

Central Coordinator for all NSP returns in Taiwan:

Manages RSO processing, document flow, exceptions, and incident handling.

Liaises with logistics, warehouse, sales, and customer finance teams.

Primary Liaison for Key Accounts and Internal Partners(Sports Marketing)

Key contact window for TW accounts & HKTW Marketing

Order Management

Resolves issues like price, discount, and delivery discrepancies.

Maintains frequent communication with partners for prompt support.

Collaboration with Sales Team:

Provides expertise in order management and maintenance.

Enhances team performance with her deep understanding of processes.

Reporting:

Regularly provides reports on cancellations, order balance, shipment, order status, and returns to the SA team and partners.

Ac-hoc reports per requirement.

Launch Management: order management & adjustment to support launch products and work closely with logistics inbound team to make sure on-time delivery for launch products

Support for ND Operations:

Acts as a key contact for ND partners in Taiwan, ensuring order, delivery, other issues support.