Player Care Coordinator
Real Salt Lake
Herriman, UT, USA
Posted on Dec 24, 2025
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About Us:
Utah Royals FC, Real Salt Lake, Real Monarchs, and the RSL Academy are united by a shared mission of winning together through development. We are committed to building world-class teams by investing in people—developing players, staff, and leaders through collaboration, growth, and a high-performance culture. If you’re passionate about sport and motivated to grow your career in a purpose-driven organization, we invite you to join us.
Summary:
The Player Care Administrator is responsible for supporting Utah Royals FC players and their families with day-to-day personal, logistical, and onboarding needs to ensure a smooth transition into the Club and the Utah community. This role serves as a primary point of contact for players as they relocate, acclimate to the market, navigate lifestyle needs, understand Club resources, and manage ongoing practical matters throughout the season. The position plays a crucial role in promoting player wellbeing off the field, supporting a positive player experience, and fostering a strong connection between players, their families, and the Club.
Responsibilities Include:
- Build trusting relationships with players, staff, and families, serving as a reliable and responsive resource for day-to-day needs.
- Serve as the main point of contact for onboarding and market integration for newly signed, drafted, traded, or loaned players.
- Coordinate relocation logistics, including temporary and long-term housing, travel arrangements, moving support, and local transition needs.
- Assist players and families with life setup tasks such as:
- Securing transportation or vehicles
- Hotel accommodations
- Housing searches and lease guidance
- Utilities setup
- Opening bank accounts
- Obtaining state IDs or documentation
- Phone plans and technology setup
- School or childcare exploration when applicable
- Help players navigate local amenities, services, and regional community networks (restaurants, gyms, therapists, barbers, etc.).
- Maintain consistent communication with players regarding logistics, deadlines, and Club processes.
- Support international players with cultural adaptation and life in the U.S. (non-immigration legal advice excluded).
- Coordinate family-related needs, including arrivals, departures, special events, and matchday access logistics.
- Assist with player appearance logistics in collaboration with team operations and communications staff.
- Maintain accurate records, forms, onboarding documentation, and logistical checklists.
- Partner with Sporting Operations to support player integration and retention initiatives.
- Attend training sessions, home matches, and team events to remain accessible to players.
- Travel as needed to provide continuity of support during away matches or team trips.
- Support players with education and professional development.
- Support players with community engagement around their particular interests.
- Other duties as assigned by the Assistant Sporting Director or Sporting Operations leadership.
Minimum Qualifications:
- Bachelor’s degree in Social Work, Human Resources, Hospitality, Psychology, Sport Management, or related field preferred.
- Previous experience in player care, concierge services, customer experience, student-athlete support, or high-touch client service roles.
- Ability to maintain confidentiality and exercise sound judgment and professionalism.
- Excellent interpersonal, relationship-building, and communication skills.
- Strong organizational skills with the ability to manage multiple simultaneous priorities.
- High attention to detail with proactive follow-through.
- Ability to work irregular hours, including evenings, weekends, matchdays, and holidays.
- Ability to travel with the team as required.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with team management systems preferred.
- Valid driver’s license required; ability to drive Club vehicles when needed.
- Must pass a background check and become Safe Sport certified.
Preferred Qualifications:
- Bachelor’s degree in Social Work, Human Resources, Hospitality, Psychology, Sport Management, or related field preferred.
- Bilingual skills (Spanish or Portuguese) strongly preferred but not required.
Physical Demands:
The job requires regularly lifting/pushing up to 25-40 pounds and occasionally lifting/pushing more than 50-60 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, kneeling, bending, lifting, pushing, etc.
The Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Note: The need may arise to revise, supplement, or rescind portions of this job description, and the Club reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description